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Airport Direct Travel Privacy Policy



Thank you for visiting airportdirecttravel.co.uk (the "Website"). Please read the following information carefully as the following terms and conditions will apply to your use of the Website. To find the terms and conditions which relate specifically to your travel arrangements please view terms and conditions page. Please note your contract will be with Advantage Travel Centres which has its registered office at 21 Provost Street, London, N1 7NH. The Website is operated by Airport Direct Travel, which has its registered office at Ashford House, Grenadier Road, Exeter, EX1 3LH and is a trading name of Advantage Travel Centres.


By accessing or using the Website, you are accepting the terms and conditions of use. However, if you do not or cannot accept the Website terms and conditions and/or the Booking Terms and Conditions you must stop using the Website immediately. The conditions may change from time to time but by browsing the Website you are accepting the terms and conditions which are in use at that time. The Website is designed for use within the UK and by accessing this Website you are agreeing that English law will be applicable to any disputes which may arise.

The Website is for your personal use only and shall only be used in connection with the purchase of a holiday and/or products connected with that holiday. You shall not copy, use, alter or tamper with any content of the Website except for printing off pages for your own personal reference.

Any communication or material which you transmit to us through this Website or otherwise via the Internet will be treated as non-confidential unless such communication or material includes personal information, which we will use in accordance with our Privacy Policy. Any communications and other material which you send to us are shall remain our property and by sending the same to us you agree that we may use the same for any purpose whatsoever, without any compensation being payable by us to you.


All material on this Website including any advertising, images, text and/or audio is our property or has been licensed to us. All trademarks, names, logos and other intellectual property rights existing in this Website are also owned or licensed by us. You may use this Website for your personal entertainment and information and you may make a copy of the pages of this Website but only for your personal non-commercial use, provided that you keep all copyright and other proprietary notices intact. Any modification, transmission, hiring, copying (other than for non-commercial personal use), reusing or otherwise using the content of this Website for public or commercial purposes is prohibited.


Whilst we have worked diligently to provide accurate and complete information, we cannot be liable to any person for any loss or damage which may arise directly or indirectly from the use of this Website (or any inability to use it) or any of the information contained on this Website. This Website and the information and material which it contains are subject to change without notice. All warranties, whether express or implied as to the accuracy or completeness of the information contained on this Website or in respect of any materials or products referred to on this Website are hereby excluded to the fullest extent permitted by law.


Links on this Website and other websites that we operate may lead to third party websites. The content, accuracy and function of such websites is outside of our control and we cannot accept any responsibility for same and nor do we endorse the contents of such third party websites. In particular, any dealings that you have with such third party website operators shall be on the terms and conditions (if any) of that website operator, as this privacy policy is limited to the Website.


1.1 Thank you for visiting www.airportdirecttravel.co.uk (the "Website"). This Website is operated by Airport Direct Travel ("ADT") which is a trading name of Advantage Travel Centres.

References in this Privacy Statement to "we", "us", "our" and "ourselves" are references to Airport Direct Travel (ADT).

1.2 We take the privacy of our Website users seriously. This Privacy Statement explains what personally identifiable information ("Personal Information") is collected about you via this Website and what we do with that information. We are committed to protecting the privacy of your personal information. ADT are committed to ensuring the Website is absolutely secure to provide us with your credit card details where this facility is available. ADT is registered with the information commissioner’s office (ICO) and the data protection register under registration number: Z9560501 For more information, please visit www.ico.gov.uk/

1.3 By registering as a user of the Website or otherwise submitting your Personal Information via the website, you are consenting to the processing of your Personal Information for the purposes and by the means set out in the Privacy Statement. You should read this Privacy Statement together with the Website Terms and Conditions, of which this Privacy Statement forms part.


At ADT we take security very seriously, and we have implemented a bank approved encryption system to protect your 'on-line' transactions with us. Credit/debit card payments will automatically be encrypted using Secure Sockets Layer (SSL). SSL is an industry standard protocol for encryption over the internet. This technology prevents your personal information from unauthorized access and malicious attack. Any credit/debit card numbers are securely processed within our “on-line payment partners” system. For noting, our payment partner is “Barclays”.

Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. We absolutely retain the right to refuse any booking made via our site.


In the very unlikely event that your card is used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If your bank or card issuer does hold you liable for any of the £50.00. ADT will cover the entire liability for you, up to the full £50.00. ADT will cover this liability only if the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at on the Website while using the secure server.

In the event of unauthorised use of your credit or debit card, you must notify your credit or debit card issuer in accordance with its reporting rules and procedures.

With the above measures, we ensure that you will have peace of mind when booking your arrangements with us. ADT aims to make online shopping secure, fun and hassle free.

If you need more reassurance about our security policy and its implications, contact our helpdesk who are ready to help with any misgivings or questions you may have. Please call them on 0161 888 0830


When you browse the Website, the only way we can obtain any kind of personal information is if you submit it to us voluntarily. ADT requires that you supply personal information, including an e-mail address when requesting a holiday or when wishing to join our e-mail offer service. When you request a holiday on or via the Website, we need to know your name, email address, personal address, credit or debit card number and expiry date. We may even require your passport details. This information allows us to process and fulfil your order, and to notify you of your order status. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your booking. Where the facility may be offered, you are responsible for keeping safe any password that you select to use on the Website. Please be careful when using the password.

Your personal information is used to communicate with you and to understand your travel needs. It is also used to offer future relevant products, services and offers to meet your needs and for research purposes.

We will process any personal information you give us in accordance with the UK Data Protection Act 1988 and this privacy policy. We collect personal information (data) from customers or booking information from Travel Agents at the time of booking or enquiry. Information about you and your travelling party will be held on our computers (and in other ways). The following explains how ADT handles your data and when we will disclose personal information.


If you are booking your arrangements with Advantage Travel Centres. Advantage Travel Centres will be collecting your personal details on behalf of ADT.

When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out below. If you are travelling with Advantage Travel Centres, both ADT and Advantage Travel Centres will need to keep your personal details and we may need to process and pass your personal information to hoteliers and other accommodation providers, tour operators, airports and airlines. We may also pass sensitive personal information to suppliers to cater for special needs, e.g. wheelchair assistance, special dietary needs. We may also need to store and use details including the names and contact details of other members of your party. Your data may be processed within the United Kingdom or overseas. Please note, data transferred outside the European Economic Community may not be subject to the same high standards of data protection legislation.

We may also pass your details to the airports that you are travelling to and from, and other companies within Airport Direct Travel Limited group of companies, so they may contact you, but we undertake not to pass your details onto third parties for marketing purposes.

If at any time you decide you would rather not receive information and offers from ADT, Advantage Travel Centres, the airport or any other company in the group, you can let us know by writing to: Data Protection, Airport Direct Travel, The Science Park Centre, Babbage Way, Exeter Science Park, Exeter, EX5 2FN. Please allow 28 days for this to be actioned.

You may request details of the personal information which we hold about you, under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10. If you would like a copy of the information held on you please write to Data Protection, Airport Direct Travel, The Science Park Centre, Babbage Way, Exeter Science Park, Exeter, EX5 2FN. Please allow 28 days for this to be actioned.


If applicable, we may need to pass your personal information to the insurer to arrange cover.


You may “opt-in” to our e-mail marketing database at any time if you wish to receive special offers and marketing information and we may transfer information to carefully selected businesses to keep you informed about their products and services. You may “opt-out” of our marketing database at any time.


We may use the data you provide for the purposes of financial control and debt recovery through outside agencies.


We may use the personal information you provide for the purposes of administration, customer service, business management, market research and analysis. We may monitor and/or record telephone conversations for security purposes and to improve customer service levels.


We may provide your information to the public authorities, such as the police, customs and immigration if required by them or as required by law. By making a booking with via ADT you are accepting our policy on behalf of yourself and your party and you consent to the uses, transmission and disclosure of information as described, irrespective of the levels of the data protection provided in any particular country, and understand that this is at your own risk. You have given explicit consent on behalf of your party to provide ADT with their information (where applicable) and allow processing of the data. Data Protection Statement ”In order for ADT to comply with the Data Protection Act 1988, we would like to advise you that the information you supply to us will be used to provide you with the products, offers and services you have requested. To do this we may have to share your details with our trusted partners and suppliers. This may also involve sending your details to countries that do not have an equal level of privacy legislation. Your details may also be used for improving our customer services, analysis and occasionally, for the prevention of fraud.”


We may use visitor information to measure the entry and exit points of visitors to the site and respective numbers of visitors to various pages and sections of the site and details of searches performed. We may also use this information in the future to measure the usage of advertising banners, and other “click throughs” to and from the site. We have security processes in place to ensure that our customers' data that is held on a central database and is not accessible by any unauthorised persons. However, persons such as IT systems suppliers may need to have access to the system from time to time. Visitors to the site who subscribe to our e-mail service or visitors purchasing products on the site who have opted into our e-mail service may receive promotional mailings and e-mails from ADT on behalf of our travel partners/suppliers. ADT will provide a summary of any personal information held upon request. This information will only be sent to the e-mail address on file for the subscriber name associated with it *


ADT, its contractors, agents, owners, and employees cannot accept responsibility for the content or privacy policies of other websites to which it may link.


If you believe that we are storing details relating to you and that these are incorrect or you wish to change or remove them, please contact us on 0161 888 0830 or alternatively write to us at the address below and we will correct them as soon as possible:- Airport Direct Travel, The Science Park Centre, Babbage Way, Exeter Science Park, Exeter, EX5 2FN. Please allow 28 days for this to be actioned.


In order to enable you to keep browsing efficiently, we may use "session" cookies on this Website.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Click here to find out more about cookies www.allaboutcookies.org/cookies.

"Session" cookies are temporary and are erased when you close your browser.

We may use "session" cookies for the following purposes:

(a) to help us to recognise you when you move between pages on the Website;

(b) to note the pages that you visit on this Website;

(c) to allow us to enhance your experience of this Website;

(d) to compile anonymous statistics about your browsing patterns and to build up a demographic profile (should we use cookies in this way, you will not be personally identified and any information collected will only be used in aggregate form for reporting purposes).

Advertisers on this Website may also use cookies.

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled. Please click here to find out how to disable/enable cookies http://www.allaboutcookies.org/manage-cookies/


If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Finally, ADT advises that you should always check the terms and conditions relating to this Website.

Contact Us

Contact us by calling between 8am and 9pm, Monday to Saturday. Or 9am - 6pm on Sundays.

0800 298 9501

Overseas Callers: Please dial

+44 161 888 0831

For general airport enquiries please contact the airport direct on 0844 481 6666.

Calls cost 7p per minute plus your telephone company's access charge

Aftersales Support

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